Shipping policy

At VLIM, we are committed to providing a fast, reliable, and hassle-free shopping experience. This Shipping Policy explains our order processing times, shipping methods, delivery areas, shipping costs, and other important information about your order.

Order Processing Time

Most orders are processed and shipped within 1 business day after payment has been successfully confirmed.

Orders are processed during our regular business days. Orders placed on weekends or U.S. holidays will be processed on the next available business day.

Please note that order processing time is separate from the shipping and delivery time.

Shipping Time

For most locations within the United States, orders typically arrive within 3–5 business days after shipment.

Delivery times are estimates and may vary depending on:

Your delivery location
Carrier schedules
Weather conditions
Holidays
Peak shipping periods
Unexpected transportation delays

While we work closely with our shipping partners to provide reliable delivery, we cannot guarantee a specific delivery date.

Shipping Fees

We offer free shipping to most locations within the United States.

Some remote, rural, or hard-to-reach areas may require an additional shipping charge due to carrier restrictions or additional transportation costs.

If your address may be considered a remote or special-service location, we will contact you if an additional shipping charge applies.

If you are unsure whether your address qualifies for free shipping, please contact us before placing your order:

Email: support@vlimcamping.com

Shipping Carriers

VLIM ships orders through trusted carriers, including UPS and FedEx, depending on the destination, product, and available shipping service.

Once your order has been shipped, we will send tracking information to the email address provided with your order.

You can use the tracking information to monitor the status and estimated delivery of your package.

Shipping Areas

VLIM currently ships to most residential and commercial addresses within the United States.

Some remote, inaccessible, or carrier-restricted locations may not be eligible for standard delivery.

If you are unsure whether we can ship to your address, please contact our customer service team before placing your order.

To help avoid shipping delays, please carefully review your shipping address before completing your purchase.

Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible at:

support@vlimcamping.com

We will do our best to accommodate address-change requests before the order is shipped.

Once an order has been shipped or is already in transit, we may not be able to change the delivery address.

Additional carrier fees may apply if an address change is possible after shipment.

Tracking Information

Once your order has been shipped, tracking information will be provided by email.

Please allow some time for the carrier's tracking system to update after the package has been picked up.

If tracking information does not update for an extended period or your package appears to be delayed, please contact our customer service team. We will work with the carrier to investigate the shipment and assist you with the next steps.

Lost, Damaged, or Delayed Packages

Although we carefully package our RV air conditioners for transportation, packages may occasionally be delayed or damaged during shipping.

If your package arrives damaged, please:

Take clear photos of the package and product.
Keep the original packaging and shipping materials.
Contact us as soon as possible at support@vlimcamping.com.

If your package appears to be lost or significantly delayed, please contact us so that we can work with the carrier to investigate the shipment.

For more information about damaged shipments and related claims, please also refer to our Return & Refund Policy.

Delivery Issues

VLIM is not responsible for delivery delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier disruptions, holidays, transportation interruptions, or other unforeseen events.

We will make reasonable efforts to assist customers when a shipping issue occurs and will work with the applicable carrier when necessary.

Customers are responsible for providing a complete and accurate shipping address at checkout.

U.S. Warehouse & Import Fees

All VLIM products covered by this Shipping Policy are shipped from our U.S. warehouse.

Because orders are fulfilled from within the United States, customers generally will not be responsible for international import duties, customs clearance fees, or international shipping charges for these orders.

Applicable sales tax may still be charged at checkout depending on the shipping destination and applicable tax laws.

Shipping Confirmation

When your order has been successfully shipped, you will receive a shipping confirmation email containing your tracking information.

Please check your email, including your spam or junk folder, if you do not see the shipping confirmation.

If you have not received tracking information within the expected processing time, please contact us at: