Contact information
At VLIM, your satisfaction is our top priority.
Whether you need help choosing the right RV air conditioner, have questions about installation, or need support after your purchase, our dedicated customer service team is here to help.
We are committed to providing fast, friendly, and reliable support throughout your VLIM experience. If you have any questions or need assistance, please don't hesitate to reach out. We're always happy to help.
Customer Support
Phone
+86 13287600305
Support Hours
Monday – Friday
5:00 PM – 2:00 AM Pacific Time (PT)
During our support hours, we typically respond to customer inquiries within 30 minutes.
If you contact us outside of our support hours, please send us an email or leave a message through our contact form. Our team will review your request and get back to you as soon as possible during our next business hours.
How We Can Help
Our customer support team can assist you with:
- Choosing the right RV air conditioner
- Product specifications and compatibility
- Installation questions
- Order status and tracking
- Shipping and delivery
- Returns and refunds
- Warranty claims
- Product troubleshooting
- Replacement parts and after-sales support
For faster assistance with an existing order, please include your order number when contacting us.
Company Address
VLIM
15th Road East, South of Gutun Village
No. 2 Hair Products Industrial Park
Juancheng County, Heze City
Shandong Province, China
We're Here to Help
Whether you're preparing for your next road trip or need assistance with a VLIM product you've already purchased, our team is here to make the process as simple and stress-free as possible.
VLIM — Comfort Wherever You Go.