Refund policy
At VLIM, customer satisfaction is our top priority. We are committed to providing high-quality RV air conditioning products and reliable customer support.
If you are not completely satisfied with your purchase, please review the return and refund policy below.
Return Eligibility
VLIM accepts eligible returns within 30 calendar days of delivery.
To qualify for a return, the product must be:
- New, unused, and unopened
- In its original condition
- In the original packaging
- Complete with all included accessories, parts, manuals, and components
To request a return, please contact our customer service team within 30 calendar days of delivery.
Email: support@vlimcamping.com
Our customer service team will review your request and provide return instructions and authorization if the return is approved.
Important: RV air conditioners that have been installed, operated, or show any signs of installation are not eligible for a standard return or refund.
Returns for Customer Reasons
We accept eligible returns for reasons such as:
- Change of mind
- No longer needing the product
- Purchasing the wrong product
- Selecting a product that is not suitable for your needs
- Other personal reasons
For customer-initiated returns:
- The customer is responsible for the return shipping cost.
- The original shipping fee of $40 USD is non-refundable.
- No restocking fee will be charged for approved returns.
The product must still meet all return eligibility requirements.
Returns for Product Issues
VLIM will cover the return shipping cost when the return is caused by an issue on our side, including:
- The wrong product was shipped.
- The product has a manufacturing defect.
- The product arrives with a verified quality issue.
For approved returns caused by a VLIM error or verified product defect, VLIM will provide a full refund, including the original shipping cost, where applicable.
Return Authorization
Please do not send a product back without contacting us first.
Before returning any product, you must contact our customer service team and receive return authorization and shipping instructions.
This helps us ensure that your return is sent to the correct location and can be processed without unnecessary delays.
Email: support@vlimcamping.com
Return & Exchange Process
To request a return or exchange:
1. Contact us
Email support@vlimcamping.com within 30 calendar days of delivery.
2. Provide your order information
Please include your order number and a brief explanation of the reason for your return.
3. Receive return instructions
If your request is approved, our team will provide return authorization and detailed shipping instructions.
4. Package the product securely
Please use the original packaging whenever possible and make sure the product is securely protected during transportation.
5. Ship the product
Send the package to the return address provided by our customer service team.
6. Inspection & resolution
Once we receive the returned product, we will inspect it and process the applicable refund or exchange.
Returned Product Inspection
All returned products are inspected after arrival to determine whether they meet our return requirements.
The inspection may include:
Visual Inspection
We may check for:
- Signs of installation or use
- Scratches, dents, or physical damage
- Missing parts or accessories
- Improper handling
- Damaged or incomplete packaging
Functional Inspection
Where necessary, we may verify product functionality, including:
- Cooling performance
- Fan operation and speeds
- Controls and settings
- Other relevant product functions
Internal Inspection
If necessary, VLIM may inspect internal components to determine whether damage or other issues resulted from installation, misuse, unauthorized modification, or improper handling.
Important: If a product has been installed, used, modified, or damaged due to improper handling, the return may be refused.
Refund Processing
Once the returned product has been received and successfully inspected:
- Approved refunds will be processed within 1 business day.
- The refund will be issued to the original payment method.
- Depending on your bank or payment provider, it may take approximately 1–7 business days for the refund to appear in your account.
Actual processing times may vary depending on your financial institution or payment provider.
Shipping Fees
For approved returns caused by a VLIM error or verified product defect:
- VLIM will cover the applicable return shipping cost.
- The original shipping cost will be refunded where applicable.
For customer-initiated returns:
- The customer is responsible for the return shipping cost.
- The original $40 USD shipping fee is non-refundable.
- No restocking fee will be charged for approved returns.
Damaged Shipments
RV air conditioners are large and complex products. Although VLIM takes care to package products securely, shipping damage may occasionally occur.
If your package arrives visibly damaged:
Please:
- Take clear photos of the damaged package before opening it, if possible.
- Take photos of the product and any visible damage.
- Keep the original packaging and shipping materials.
- Contact VLIM customer support as soon as possible.
Email: support@vlimcamping.com
Please notify us within 30 calendar days of delivery. Delayed notification may affect our ability to provide replacement, refund, or shipping-damage assistance.
Order Cancellation
Orders may be canceled only before the package has been shipped.
Once an order has been shipped or is in transit, cancellation is no longer available.
If you no longer need the product after it has shipped, please wait until the product is delivered and then contact our customer service team to request a return under this policy.
Non-Returnable Products
The following products are not eligible for a standard return or refund:
- Products that have been installed
- Products that have been operated or used
- Products that show signs of installation
- Products that have been modified or altered
- Products damaged through improper installation, misuse, or improper handling
- Products missing essential components, accessories, or original packaging, where applicable
This restriction is necessary because installation or use of an RV air conditioner may affect its condition, functionality, and resaleability.
Please contact us before installing or operating your VLIM RV air conditioner if you are unsure whether the product is suitable for your vehicle or installation.
Return Address
Do not ship returns to the address below unless our customer service team has specifically instructed you to do so.
VLIM will provide the applicable return address and return instructions after your return request has been approved.
Current Return Warehouse
TH+ponyA177003
1150 S Milliken Ave.
Ontario, CA 91761
United States
Phone: +1 626-820-9255
Return addresses may change depending on the product and fulfillment location. Please always confirm the return address with our customer service team before shipping your package.
Contact Us
If you have any questions about returns, refunds, exchanges, damaged shipments, or your order, please contact our customer support team.
Email: support@vlimcamping.com
Support Hours: 5:00 PM – 2:00 AM Pacific Time (PT)
Average Response Time: Within 30 minutes
We are here to help make your VLIM experience as simple and hassle-free as possible.